Refund and Returns Policy
At DoctorLab.nl, we strive to provide our customers with high-quality research chemicals and excellent customer service. We understand that sometimes, a product may not meet your expectations or you may need to return an item for other reasons. That’s why we have a clear and easy-to-understand refund and returns policy.
Refunds:
We offer a 30-day money-back guarantee on all products sold on DoctorLab.nl. If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date. To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
Returns:
If you need to return a product for any reason, please send a message to returns@doctorlab.nl. We will provide you with instructions on how to return the product. Please note that we do not cover the shipping costs for returned items.
All returned items must be in their original packaging and must not show any signs of tampering or use. We reserve the right to refuse a return if we suspect that the product has been tampered with or used.
Discrete Shipping:
At DoctorLab.nl, we understand the importance of discrete shipping. We ensure that all orders are shipped in plain, unmarked packaging without any indication of the contents. This way, you can receive your order with complete privacy and peace of mind.
If you receive a damaged or incorrect item, please contact us immediately at returns@doctorlab.nl. We will work with you to resolve the issue as quickly as possible.
Please note that we do not accept returns or offer refunds for any products that have been opened, used, or tampered with. We also do not offer refunds for shipping costs.
Thank you for choosing DoctorLab.nl for your research chemical needs. We are committed to providing you with the best possible customer service and ensuring your satisfaction with our products.
